The Technology Pool provides complete PC support and maintenance solutions for managing the overall health of each computer in your company. The Technology Pool's support plans ensure that your computers are functioning optimally, protected, and secure against technology threats such as viruses, malware and spyware, and disasters. Computer downtime is virtually eliminated office because The Technology Pool ensures computer support around the clock.
The Technology Pool offers PC management in multiple plans that range from monitoring only to full 24-hour support! Our IT support help desk delivers the advantages you need to protect your business from hackers, thieves, and natural or unnatural disasters.
The Technology Pool’s online help support is available throughout West Michigan including Kalamazoo, Battle Creek, Lansing, Grand Rapids (GR), Muskegon, St. Joseph (St. Joe), and other Michigan areas.
PC Support and Maintenance
|
Monitoring
|
Basic
|
Premium
|
| Support |
|
|
|
| Real Time PC Monitoring/Notification |
24/7 |
24/7 |
24/7 |
| Unlimited Phone Support |
- |
8am - 6pm |
8am - 6pm |
| Unlimited Remote Support |
- |
8am - 6pm |
8am - 6pm |
| Unlimited Microsoft Application Support |
- |
8am - 6pm |
8am - 6pm |
| Unlimited Onsite Support |
- |
- |
8am - 6pm |
| Unlimited Emergency Support |
- |
- |
24/7 |
| Maintenance |
|
|
|
| Online Asset Management |
- |
 |
|
| Online Case Management |
- |
|
|
| Online License Management |
- |
|
|
| Desktop Optimization & Management |
- |
|
|
| Spyware and Adware Removal |
- |
|
|
| VPN Client Management |
- |
|
|
| Security |
|
|
|
| Antivirus Software Management and Update |
- |
|
|
| Software Patch Management |
- |
- |
|
|
|
|